Shipping policy

Shipping Costs by Region

  • Germany: €10.00
  • Europe: €20.00
  • Worldwide: €50.00


What the Shipping Fee Covers

The shipping fee covers more than just transportation. Included are, among other things:

  • Shipment of our Measuring Kit*
  • Packaging and careful shipping preparation
  • Insurance for your order
  • Creation of all necessary shipping and customs documents
  • Tracking and shipment monitoring
  • Reliable DHL shipping – generally DHL Premium for international orders

* The Measuring Kit is usually sent with first-time orders. For repeat orders, a new Measuring Kit may not be required – depending on the model and your existing foot impression. In such cases, we will coordinate individually with you. The cost of shipping the Measuring Kit to you is included in the shipping fee worldwide. Return shipping of the Measuring Kit is currently free of charge from Germany and the USA. Customers in other countries are kindly asked to arrange and cover the return shipment themselves.


Delivery Times (Standard Transit Times)

Delivery time consists of the production time and the transport time:

  • Production time: see product page under “Notes”
  • Shipping time within Germany: approx. 1–3 business days
  • Shipping time within the EU: approx. 3–6 business days
  • Shipping time non-EU / worldwide: approx. 6–12 business days

Please note that in some cases delivery times may vary – for example, due to local holidays or customs clearance.


Are Customs Fees Charged for International Deliveries?

For deliveries to countries outside the EU, additional customs duties, import VAT, or other charges may apply. These are beyond our control and are the responsibility of the recipient.
For further information on whether import duties may apply to you, please contact the customs authorities in your country.


Which Countries Do We Currently Deliver To?

  • Germany
  • Europe: Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom
  • Worldwide: Argentina, Australia, Brazil, Hong Kong, Israel, Japan, Canada, Mexico, New Zealand, Singapore, South Korea, Taiwan, United Arab Emirates, United States